FAQS

• What is the shipping time & cost?

  All orders are processed Monday through Friday.

  EU: Delivery in 2-5 business days. Shipping cost EUR 15. Free delivery on orders above EUR 600.

  UK: Delivery in 2-5 business days. Shipping cost GBP 10. Free delivery on orders above GBP 500.

  International: Delivery 3-7 business days. Shipping cost USD 25. Free delivery on orders above USD 600.

• Do I need to pay import duties or custom charges?

  All international orders (outside of the EU & UK & US) may be subject to sales tax, import duties, and customs charges at the receiver’s expense.  This rate is determined by the receiving country. Please contact your local customs for further information.

• Can I pre-order an item?

  A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page. We will send you a notification once the item is ready to be delivered.

• How do I track the status of my order?

  Once your order has been shipped, we will send a shipping confirmation email to let you know. This will include a tracking link for your parcel.

• Which payment methods do you accept?

  We accept all major credit cards, Google Pay, and APPLE PAY

• Is it safe to use my credit card at Au Départ online shop?

  Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. For further details, please see the Privacy Policy section.

• How do I make a return?

  All returns must be submitted within 14 days of the date of delivery by email at contact@audepart.com.

  Returns label will be provided by email. Au Départ will refund the purchase price of merchandise that is returned in its original condition, with the original packaging and label included.

  Customised products cannot be returned.

  Refunds will be issued in the same form as was utilised for payment.

• How long does the refund take?

  An email notification will be sent to you once we have issued your refund. Please allow 10-14 business days for this to appear on your bank statement.

• How can I cancel my order?

  We are sorry, but once an order has been confirmed, it is processed automatically and cannot be cancelled. The package can be returned as indicated in our Return Policy.

• How can I cancel my pre-order?

  You can cancel a pre-order by filling the form in "Contact Us" page or email us at contact@audepart.com. However, when the pre-ordered item is ready to be delivered, it is not possible to cancel the pre-order anymore.

• Where are Au Départ products made?

  All of our collections are made in Italy.

• Do you provide bespoke trunk service?

  Our trunks are fully handmade and completely customizable upon your needs. 

  Please send your inquiry to contact@audepart.com to speak with our design team and discover how we can meet your demands and create your bespoke trunk.

• Where can I find a store near me with Au Départ products?

  Currently we do not have a permanent store, but we occasionally plan to open some temporary shops. Subscribe to our mailing list and our Instagram account to always be updated about our new openings.

• How do I delete my account?

  If you wish to delete your account or revoke consent, please email us at contact@audepart.com

• How do I register an account?

  You can find the form to create your personal account on Au Départ Paris, in the menù. Advantages of registering for my Account: With your personal account on Au Départ Paris you can enjoy the exclusive services reserved for you: 

  - Edit your personal information 

  - Track your orders 

  - Save your delivery information to make the shopping easier 

  - Create a personalised wishlist of your favourite items

• Forgot your password or can’t sign in to your account?

  Recover password for my Account In the login form, you can reset your password. You will receive an email to create a new one.

  Please feel free to contact us at contact@audepart.com if you are having any trouble signing in.